Refund Policy

1. Prescription Products Are Non-Returnable

All HintMeds products are custom-compounded prescription medications, made specifically for each patient following a licensed telemedicine consultation. In accordance with FDA regulations and state pharmacy laws, we cannot accept returns or resell prescription products once dispensed—even if unopened.

2. What We *Can* Help With

While we cannot accept product returns, we will assist you with the following:

- Damaged or Defective Items:
  If your product arrives damaged or defective, please notify us within 7 days of delivery. We’ll send a replacement at no cost to you.

- Incorrect Orders:
  If you received the wrong item due to an error on our part, please contact us within 7 days, and we will correct it promptly.

3. Telemedicine Consultation Fees

Fees paid for medical consultations are non-refundable once the consultation has been completed, in accordance with standard telehealth policies.

4. How to Report an Issue

To report an issue with your order, please email our team at support@hintmeds.com with:
- Your order number
- A brief description of the issue
- Clear photos if the product is damaged or incorrect

Our team will review your request and respond within 1–2 business days.

5. Refunds & Replacements (When Applicable)

If your issue qualifies for a refund or replacement, we’ll process it promptly. Refunds are typically issued to your original payment method within 5–7 business days once approved.

6. Shipping Costs

Shipping fees are non-refundable unless the issue was the result of an error on our part (e.g., wrong item or defective product).

7. Privacy & Compliance

Your personal health information is handled in accordance with HIPAA regulations. We do not share, sell, or disclose any patient information without your explicit consent.

8. Questions?

We’re here to help.
📧 Email us at support@hintmeds.com for any concerns or questions related to your order.